Shipping policy

SHIPPING POLICY — UNKU

Last updated: February, 2026

Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing time is separate from shipping time.

Shipping destinations
We ship to:
• Australia
• United States

Shipping rates
Shipping costs are calculated at checkout based on your location and the shipping option selected.

Estimated delivery times (Australia Post)
Delivery timeframes are estimates provided by Australia Post and can vary due to destination, peak periods, weather, and customs (for international orders).

Australia (Domestic)
• Standard (Parcel Post): Estimated 2+ business days
• Express (Express Post): Generally 1–3 business days

United States (International)
• Express: Estimated 3–7 business days
• Standard: Estimated 5–10 business days

Tracking
Tracking is provided where available. You’ll receive a shipping confirmation email with tracking details once your order is dispatched. Tracking updates may take 24–48 hours to appear.

Customs, duties & taxes (U.S. orders)
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges (and any customs delays) are the customer’s responsibility.

Address accuracy
Please double-check your shipping address at checkout. If a parcel is returned to us due to an incorrect or incomplete address, we can reship it (additional shipping fees may apply).

Questions
Email us at info@unkualpaca.com.